HOW DO I ACCESS THE ACCOUNT MANAGER AND/OR VIBO? You access your unique VIBO Host link in the Client Account Manager.
HAVE YOU PERFORMED AT MY VENUE? The answer is probably yes. We have performed at virtually every venue in the Twin Cities, as well as some venues in Duluth, Rochester, St. Cloud, Wisconsin, Iowa and the Dakotas. Feel free to contact us to find out the last time we performed at your site.
HOW DO YOU DETERMINE WHO OUR DJ WILL BE? We take pride in our ability to match the right Associate DJ to your event. We use several criteria in making the selection including, but not limited to: your Associate DJ Style Form that we'll send you after you book, your online DJ profile, song list and event site. If you choose a Studio or Echelon package, you will have the freedom to choose your own DJ.
CAN WE GO TO A WEDDING WHERE YOUR DJS ARE PERFORMING? Bellagala respects the privacy of all our clients; therefore, we do not allow clients to attend events to view our services. After all, would you want a complete stranger at your wedding distracting your DJ with questions? We believe that our focus should be on the wedding couple and their guests, not on selling our services to other couples.
WHAT HAPPENS IN CASE OF AN EMERGENCY? As with all of our services, we have a reserve DJ on call in case an emergency arises, giving you peace of mind. And in addition to reserve DJs, we also have a weekend manager and an on-call technician to handle any other situation that might arise.
WHAT IF WE DON'T GET THE RIGHT VIBE FROM OUR DJ WHEN WE SPEAK WITH HIM/HER? After the phone consultation, should you not be satisfied with the DJ selected, please do not hesitate to contact Bellagala immediately and we will match you with another DJ, or you may upgrade to a Studio or Echelon package and select your own.
WHEN WILL WE HEAR FROM OUR DJ? Your Studio/Echelon DJ will contat you within 1 week of the confirmed booking. Your Associate DJ will contact you 30 days from your event date.
CAN WE PLUG INTO YOUR SYSTEM FOR OUR SLIDESHOW OR LIVE MUSICIANS? Yes, your DJ will be happy to discuss your specific needs in detail during your phone or in-person consultation.
DOES THE DJ BRING EQUIPMENT (AMPS, MICROPHONE, ETC...), OR DO WE/OUR RECEPTIONS SITE NEED TO SUPPLY IT? We bring all the sound and light equipment needed for your event.
WHAT HAPPENS IF A PIECE OF EQUIPMENT BREAKS AT THE SHOW? We have backup equipment and a backup technician scheduled on the day of your wedding should any problems arise. Typically, power cords are the most common things to break down so our DJs always carry multiple spare XLR and power cords for a very quick repair. They also carry screwdrivers in the event that a screw needs to be tightened or replaced on a stand or a speaker. Bellagala DJs are trained to handle equipment issues on site and can engage in short term alternative solutions if needed until the replacement part is delivered. Should a speaker or another major piece of equipment fail, the on-call technician would replace the broken part. This is an extremely rare occurrence.
HOW MUCH ROOM WILL THE DJ NEED? DO I NEED TO PROVIDE A TABLE? Our DJ system is versatile enough for any space, large or small. Your DJ will need a 6’ or 8’ banquet table and minimal room for the speakers and lights. Most event sites will provide a skirted table for the DJ at no charge.
DO YOU HAVE AUDIO VISUAL EQUIPMENT WE CAN RENT FOR THE CEREMONY AND/OR RECEPTION? We have limited equipment that can be rented directly through us. Multiple microphones or extensive A/V needs should be handled by an A/V company and technician. Contact your sales representative for more information.
HOW IT WORKS
WHEN IS OUR INFORMATION (I.E. PLAY LIST, PROFILES) DUE? We request your DJ and Event Profiles, as well as your play lists, three weeks prior to your wedding date. This allows us the time to match you to the best DJ for your event and obtain any additional music you may have requested.
IS THERE A TRAVEL FEE TO MY VENUE? If your venue is located over 40 miles from the center point of the city, your travel fee will be $1.31 per mile from the center point of the city to your venue's address. The fee goes directly to your DJ(s) for their gas, mileage and time. If your venue is over 100 miles from the city center, we do require an overnight lodging stipend of $150 for the safety of your DJ(s) since they will be working a long day.